Privacy Policy

This Privacy Policy explains how Flowexa ("Flowexa", "we", "us", or "our") collects, uses, stores and discloses information when you visit the Flowexa website, submit a form, download one of our resources, use our calculator or diagnostic tools, or book a strategy call.

1. Information We Collect

Depending on how you use the website, we may collect:

• Contact information: name and business email address.
• Business information: business name, website, business type and related information.
• Business problem information: information you provide about missed calls, lead response, qualification, booking, follow-up, reactivation, reporting or other operational problems.
• Resource information: which Flowexa resource you request or download.
• Calculator information: numbers you enter into the Revenue Leak Calculator, such as missed calls per month, booking rate and average job value.
• Diagnostic information: answers you submit through the Booked Job Score or similar diagnostic tools.
• Strategy-call information: information you provide when booking a meeting through our Cal.com scheduling experience.
• Messages and submissions: information you voluntarily include in forms or requests.

2. How We Use Information

We may use the information we collect to:

• Respond to enquiries, requests and submissions.
• Provide requested resources and downloads.
• Understand where revenue, lead handling or operational bottlenecks may exist in a business.
• Follow up regarding a resource, enquiry, pilot application or strategy call.
• Prepare for a strategy conversation using information you have voluntarily provided.
• Improve our website, resources, tools and service offerings.
• Protect the website and prevent misuse, fraud or abuse.
• Comply with applicable legal obligations.

3. Our Forms and Lead Database

Information submitted through Flowexa forms is transmitted to our Google Apps Script endpoint and recorded in a Google Sheet used as our lead-management record. The website's current implementation explicitly sends lead and resource information to this endpoint. :contentReference[oaicite:4]{index=4}

Google may process information under Google's own terms and privacy practices. You can review Google's Privacy Policy .

4. Scheduling Through Cal.com

Flowexa uses Cal.com to provide strategy-call scheduling. When you use the embedded booking calendar or open the Cal.com booking page, information you provide during the booking process may be processed by Cal.com.

Cal.com states that booking data can include attendee names, email addresses, phone numbers where applicable, meeting details, booking questions and related scheduling information. Cal.com's current Privacy Policy is available at cal.com/privacy . :contentReference[oaicite:5]{index=5}

5. Website Hosting and Infrastructure

The Flowexa website may be delivered through hosting and infrastructure providers, including Vercel. Those providers may process ordinary technical information necessary to deliver, secure and operate the website.

Vercel's current Privacy Notice explains its treatment of information processed through its websites and services. You can review it at vercel.com/legal/privacy-notice . :contentReference[oaicite:6]{index=6}

6. How We Share Information

We may share information with service providers that help us operate the website or provide the functionality you request, including scheduling, hosting, infrastructure and data-storage services.

We may also disclose information where necessary to comply with applicable law, protect our rights, prevent abuse, or respond to a lawful request.

We do not currently sell personal data.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing legitimate business follow-up, maintaining business records, providing requested resources, resolving disputes and complying with legal obligations.

Different service providers may retain information according to their own policies and applicable agreements.

8. Your Choices and Requests

You may contact Flowexa through the Contact section of this website to request access to, correction of, or deletion of personal information that you have provided, or to ask questions about how your information is being used.

When a request concerns information processed directly by a third-party service, such as Cal.com or Google, additional procedures or limitations may apply under that provider's own policy.

9. Consent and Withdrawal

Where processing is based on consent, you may contact Flowexa to withdraw that consent. Withdrawal will not affect processing that was already carried out lawfully before withdrawal.

The Digital Personal Data Protection Act, 2023 requires consent to be informed, specific, clear and capable of being withdrawn, subject to the Act and its applicable commencement timeline. :contentReference[oaicite:7]{index=7}

10. Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Children's Privacy

The Flowexa website is intended for business users and is not directed to children. We do not knowingly request personal information from children through our lead-generation forms.

12. Third-Party Links and Services

The website may link to or embed third-party services. Those services operate under their own terms and privacy policies. Flowexa is not responsible for the privacy practices of third-party websites that you choose to use.

13. Changes to This Policy

We may update this Privacy Policy when our website, services, data practices or legal obligations change. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact

For privacy questions or requests, use the Flowexa Contact form and write "Privacy Request" in your message.